bingplus Privacy Policy

When you register for a bingplus account, we collect personal information that is necessary to verify your identity, process transactions, and provide you with a safe and personalised gaming experience. This includes your full name, date of birth, mobile number, email address, and a government-issued identification document to comply with Know Your Customer (KYC) requirements. We also collect your payment details — such as your GCash number, bank account information, or other payment method details — solely for the purpose of processing deposits and withdrawals in Philippine pesos. Providing accurate and complete information during registration is a requirement under our Terms and Conditions, and any false information may result in account suspension.

In addition to the information you provide directly, we automatically collect certain technical data when you access and use the platform. This includes your IP address, device type, operating system, browser type, session duration, pages visited, and in-game activity logs. This technical data helps us maintain platform security, detect fraudulent activity, improve the user experience, and ensure that our services function correctly on your device. We may also collect location data at the country or region level to verify that you are accessing the platform from the Philippines, in compliance with our licensing and operational requirements. We do not collect precise GPS location data without your explicit consent.

If you contact our support team, we will retain records of your communications, including the nature of your enquiry and any information you provide during the interaction. This helps us resolve issues efficiently and improve our customer service over time. We do not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data unless it is strictly necessary and you have given your explicit consent. All data collection is proportionate to the purpose for which it is collected, and we do not gather more information than is reasonably required to operate the platform safely and fairly.

The personal information we collect is used exclusively to operate, maintain, and improve the bingplus platform and the services we offer to players in the Philippines. Specifically, we use your data to verify your identity during registration and ongoing account management, to process deposits and withdrawals securely, to detect and prevent fraud and money laundering, and to comply with our legal and regulatory obligations. We also use your information to personalise your experience on the platform, such as remembering your preferences and providing relevant promotions that match your gaming activity. We will never use your data for purposes that are incompatible with those stated in this policy without first obtaining your consent.

We may use your contact details to send you important account-related communications, such as transaction confirmations, security alerts, and updates to our Terms and Conditions or this Privacy Policy. If you have opted in to receive promotional communications, we may also send you information about new games, special offers, and VIP programme updates. You can opt out of marketing communications at any time by following the unsubscribe instructions in any message we send, or by contacting our support team. Please note that opting out of marketing communications will not affect the delivery of essential account-related messages, which are necessary for the operation of your account.

Your data may also be used for internal analytics and reporting purposes, helping us understand how players use the platform and identify areas for improvement. These analytics are conducted on an aggregated and anonymised basis wherever possible, so that individual players cannot be identified from the data used in our reports. We may use automated decision-making processes in limited circumstances, such as fraud detection and responsible gaming monitoring, where such processes are necessary to protect the integrity of the platform and the wellbeing of our players. If you believe an automated decision has negatively affected you, you have the right to request a human review of that decision by contacting our support team.

bingplus does not sell, rent, or trade your personal information to third parties for their own marketing or commercial purposes. We may share your data with carefully selected third-party service providers who assist us in operating the platform, such as payment processors, identity verification services, fraud prevention providers, and cloud hosting partners. These third parties are contractually obligated to handle your data securely, to use it only for the specific purposes for which it was shared, and to comply with applicable data protection laws. We conduct due diligence on all third-party partners to ensure they meet our data security standards before any data is shared with them.

We may also disclose your personal information to regulatory authorities, law enforcement agencies, or other government bodies in the Philippines when we are legally required to do so, or when we believe in good faith that such disclosure is necessary to protect the rights, property, or safety of bingplus, our players, or the public. In the event of a business restructuring, merger, or acquisition, your personal data may be transferred to the new entity as part of the transaction, subject to the same privacy protections described in this policy. We will notify you of any such transfer through the contact details on file before it takes effect, to the extent permitted by law.

We take the security of your personal information seriously and implement a range of technical and organisational measures to protect it from unauthorised access, disclosure, alteration, or destruction. These measures include industry-standard encryption for data in transit and at rest, secure server infrastructure, access controls that limit data access to authorised personnel only, and regular security audits and vulnerability assessments. While we strive to maintain the highest standards of data security, no system is completely immune to risk, and we encourage you to take steps to protect your own account by using a strong, unique password and keeping your login credentials confidential.

We retain your personal data for as long as your account remains active and for a reasonable period thereafter, as required by our legal and regulatory obligations. For example, financial transaction records may be retained for a minimum period as required under Philippine anti-money-laundering regulations. Once the applicable retention period has expired and there is no longer a legitimate reason to hold your data, we will securely delete or anonymise it. If you request the closure of your account, we will process your request in accordance with our account closure procedures and retain only the data that we are legally required to keep.

As a player based in the Philippines, you have specific rights under the Data Privacy Act of 2012 with respect to your personal information held by bingplus. You have the right to be informed about how your data is collected and used, the right to access a copy of the personal data we hold about you, and the right to correct any inaccurate or incomplete information in your account. You also have the right to object to the processing of your data in certain circumstances, the right to request the erasure of your data when it is no longer necessary for the purposes for which it was collected, and the right to data portability where technically feasible. To exercise any of these rights, please contact our support team through the channels listed on the FAQ page.

We will respond to all data subject requests within a reasonable timeframe and in accordance with the requirements of applicable law. In some cases, we may need to verify your identity before processing your request to ensure that we do not disclose your data to an unauthorised person. If we are unable to fulfil your request — for example, because we are legally required to retain certain data — we will explain the reason clearly and advise you of any further steps you may take. You also have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe that your data rights have been violated.

bingplus uses cookies and similar tracking technologies to enhance your experience on the platform, maintain your session, and gather analytical data about how the platform is used. Cookies are small text files stored on your device that allow us to recognise you when you return to the platform, remember your preferences, and keep your session secure. We use both session cookies, which expire when you close your browser, and persistent cookies, which remain on your device for a set period to remember your settings across visits. You can manage your cookie preferences through your browser settings, although disabling certain cookies may affect the functionality of the platform.

We do not use cookies to serve third-party advertising or to track your activity across other websites for commercial profiling purposes. The analytical data we collect through cookies is used solely to improve the performance and usability of the bingplus platform. If you have questions about our use of cookies or wish to understand more about the specific cookies we use, please visit our FAQ page or contact our support team directly. We are committed to being transparent about our use of tracking technologies and will update this section whenever our practices change.